At S3S, we are always looking for ways to make your customer experience even better. Case in point: our new emergency support line. Do you have an on-site service contract with S3S? Then you can contact the support line in case you experience a hardware issue. Want to learn more? Read on to discover the specifics!
Our new emergency support line is a first level support telephone line that you can call in case your server or storage system fails outside of our regular business hours, including weekends. This way, you can reach us 24/7.
A service employee will identify the possible hardware failure with you. If they cannot solve the issue over the phone, they will collect the necessary data, create a ticket and plan further actions according to your on-site service contract. So even if an on-site intervention is required, you win precious time.
Access to our 24/7 emergency support line will be included with all our new on-site service contracts. On top of this, it will also be added to all contracts that started on October 1, 2020 or later – free of charge! Our support line is also international, so you can call it no matter what country your company is located in.
To sum up: if you have an on-site service contract with S3S that started on or after October 1, 2020, you can use our emergency support line.
Do you already have an on-site service contract? Then we will send you an e-mail containing the emergency support line number. Are you a new customer? You can find the phone number on your invoice.
Do you have any questions about our emergency support line or our on-site-service formulas? Don’t hesitate to get in touch. We look forward to helping you!